Return Policy and Return Form

RETURNS: We allow up to 14 business days after receiving your package to qualify for a refund for returned items, and we allow up to 60 days after receiving your package to qualify for store credit for returned items. To ensure that you will receive either a refund or store credit for your return, all products must be returned in unworn, unwashed, and unaltered condition. Please note: Unless a return is the result of an error on our behalf, original shipping charges are not refunded and customer is responsible for the cost of return shipping. When sending your return, include a note with your name, email, order #, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 5-8 business days of receiving it. Send returns to: Cloak & Cuddle, 135 Van Riper Lane, Woodcliff Lake, NJ 07677.

EXCHANGES: We allow up to 60 days to qualify for an exchange. Due to fluctuating inventory quantities, seasonal items, and differing item prices and shipping charges, we honor requests for exchanges by issuing store credit for the cost of the original item purchased, which can then be applied toward purchasing the item you'd like to order in exchange. All products must be returned in unworn, unwashed, and unaltered condition. To exchange an item, please mail it back to us, being sure to include a note with your name, email, order #, your reason for the exchange, and a request for store credit. We will notify you via email within 5-8 business days of receiving the returned package, once your store credit has been applied to your account. Please note: Unless a return is the result of an error on our behalf, original shipping charges are not refunded and customer is responsible for the cost of return shipping. Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason. We do not issue credit for shipping costs. Send exchanges to: Cloak & Cuddle, 135 Van Riper Lane, Woodcliff Lake, NJ 07677.

Download Sample Return Form