Policies

PAYMENT

We accept payment by checking account, credit card, or debit card via PayPal.  Please note that we charge for all items at point of sale rather than at point of shipment.  

MAIL

INTERNATIONAL CUSTOMS CHARGES/TAXES: To remain ethical in our business practices, we cannot mark international shipments as "gifts". Therefore, you will be charged customs taxes on the items you purchase from us. Thank you for your understanding with this.

LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service.  However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us via our contact page and we will direct you as to how to file a claim with the postal service.   Thank you for your understanding with this.

RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping.  We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.

REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Cloak & Cuddle.  If the package does return, a refund will be applied for the cost of the items only.

DAMAGED ITEMS/ORDER ERRORS

 

Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, although our fulfillment error rate is far below industry average, mistakes do sometimes happen. For these reasons it is important to open and inspect your items as soon as you receive them. Please notify us via our contact page within 14 business days of receiving your package if there is anything wrong with your order.  We cannot honor changes outside of this time frame.

 

CANCELLATIONS & ORDER CHANGES

CANCELLATIONS:  We do our best to ship items as quickly as possible and because of this, the window for cancelling orders is very short.  If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once it has begun processing we are no longer able to cancel your order.  


ORDER CHANGES: Due to processing time and inventory counts, we cannot honor change requests to orders once they have been submitted. Please make sure to carefully review your order before submitting it.

BACK-ORDERED & PRE-ORDERED ITEMS

Please refer to the shipping section of our website for details.

 

RETURNS & EXCHANGES

RETURNS: We allow up to 14 business days after receiving your package to qualify for a refund for returned items, and we allow up to 60 days after receiving your package to qualify for store credit for returned items. To ensure that you will receive either a refund or store credit for your return, all products must be returned in unworn, unwashed, and unaltered condition.  Please note: Unless a return is the result of an error on our behalf, original shipping charges are not refunded and customer is responsible for the cost of return shipping.  When sending your return, include a note with your name, email, order #, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 5-8 business days of receiving it. Send returns to: Cloak & Cuddle, 135 Van Riper Lane, Woodcliff Lake, NJ 07677.  

 

EXCHANGES: We allow up to 60 days to qualify for an exchange. Due to fluctuating inventory quantities, seasonal items, and differing item prices and shipping charges, we honor requests for exchanges by issuing store credit for the cost of the original item purchased, which can then be applied toward purchasing the item you'd like to order in exchange. All products must be returned in unworn, unwashed, and unaltered condition. To exchange an item, please mail it back to us, being sure to include a note with your name, email, order #, your reason for the exchange, and a request for store credit. We will notify you via email within 5-8 business days of receiving the returned package, once your store credit has been applied to your account. Please note: Unless a return is the result of an error on our behalf, original shipping charges are not refunded and customer is responsible for the cost of return shipping.  Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason. We do not issue credit for shipping costs. Send exchanges to:  Cloak & Cuddle, 135 Van Riper Lane, Woodcliff Lake, NJ 07677.


 

Privacy Notice

This privacy notice discloses the privacy practices of www.cloakandcuddle.com.  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

1.  What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2.  What choices are available to you regarding the use of your data. 
3.  The security procedures in place to protect the misuse of your information.
4.  How you can correct any inaccuracies in the information.

INFORMATION COLLECTION, USE, AND SHARING

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via our contact page:

-  See what data we have about you, if any.
-  Change/correct any data we have about you.
-  Have us delete any data we have about you.
-  Express any concern you have about our use of your data.

 

SECURITY

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way via Paypal.  


While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.
erms of service

This Website may contain links to other websites (the "Linked Sites"), which are not operated by graceandlace.com. graceandlace.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.